savaya Platform Account Terms

When you open an account on savaya, you agree to the terms that govern your use of our platform. We set out these terms to protect both you and savaya, and to ensure fair, transparent access to our sportsbook, live-dealer tables, slot games, and esports markets. Our terms cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and the jurisdiction limits that apply to our services.

We operate savaya as a licensed gaming platform in supported jurisdictions. Our services are available only where local law permits. It is your responsibility to verify that your access to and use of savaya comply with your own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited by law.

This page outlines the key terms you accept when you join savaya. If you have questions about any term, our support team is available to clarify. By creating an account and depositing funds, you confirm that you have read, understood, and agree to these terms.

Account opening and eligibility on savaya

We verify your identity before you can deposit funds. Verification is a one-time process that typically completes within minutes. We cross-check your details against Indonesian government records and financial databases to comply with anti-money-laundering regulations and financial crime prevention laws. If verification fails, we will notify you and explain the reason. You may reapply with corrected information.

You are responsible for keeping your account credentials secure. Do not share your password, PIN, or two-factor authentication codes with anyone. If you suspect unauthorized access to your savaya account, contact our support team immediately. We are not liable for losses resulting from unauthorized access if you have failed to protect your credentials.

You may hold only one savaya account. If we discover duplicate accounts, we reserve the right to suspend or close all associated accounts and forfeit any balance. Account names must not impersonate other users, celebrities, or organizations, and must not contain offensive language.

Deposits, withdrawals, and balance management on savaya

We accept nine payment methods on savaya: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment. Deposits are processed instantly for e-wallets and e-wallet, and within your bank's standard clearing window for direct transfers. We do not charge deposit fees; your payment provider may apply standard charges per your account terms.

Your savaya balance is unified across all games and markets: sportsbook (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). You do not manage separate balances for each game type.

We reserve the right to place temporary holds on withdrawals if we detect suspicious activity or if your account requires additional verification. We will notify you of any hold and the reason. Holds are typically resolved within 24 hours. If you believe a hold is unjustified, contact our support team.

Bonus terms and promotional offers on savaya

savaya may offer promotional bonuses to new or existing users. Any bonus offer comes with specific terms: eligibility criteria, wagering requirements, expiration dates, and game restrictions. We display these terms clearly when you claim a bonus. You are responsible for reading and understanding bonus terms before accepting.

Bonuses are credited to your account as separate balance from your cash balance. You must meet the wagering requirement (the number of times you must wager the bonus amount) before you can withdraw bonus funds. Wagering requirements vary by promotion and are always disclosed upfront. If you do not meet the requirement before the bonus expires, the bonus balance is forfeited.

We reserve the right to cancel or modify bonus offers at any time. If we suspect abuse of bonus terms—such as depositing and immediately withdrawing without playing, or using multiple accounts to claim the same bonus—we may forfeit the bonus and any winnings derived from it. Bonus abuse may result in account suspension or closure.

Dispute resolution and our savaya commitment

If you believe there is an error in your account balance, a transaction, or a game outcome, contact our support team with details. We investigate disputes within 48 hours and respond with our findings. If we find an error in our favour, we correct it immediately. If we find an error in your favour, we credit your account.

We keep detailed records of all transactions, game outcomes, and account activity. These records are available to you upon request. If you dispute a transaction, we provide evidence of the transaction (timestamp, amount, payment method, game result if applicable). Our records are generated by certified systems and are considered accurate unless you provide evidence to the contrary.

If you are not satisfied with our dispute resolution, you may escalate to our management team. We aim to resolve escalations within 5 business days. If you remain unsatisfied, you may pursue legal remedies available in your jurisdiction. Our services are available only where local law permits, and any legal dispute is governed by the laws of the jurisdiction where savaya is licensed.

Account suspension and closure on savaya

We reserve the right to suspend or close your savaya account if: you violate these terms; you engage in fraudulent activity; you use multiple accounts; you attempt to manipulate game outcomes or bonus terms; you fail verification; or we detect suspicious activity that suggests money laundering or financial crime.

If we suspend your account, we notify you of the reason and give you an opportunity to respond within 7 days. If you do not respond or if we determine the violation is serious, we proceed with closure. Upon closure, any remaining balance is held for 30 days. If you do not claim it within 30 days, we may forfeit it in accordance with applicable law.

We are not liable for any losses resulting from account suspension or closure if the suspension or closure is due to your violation of these terms. However, if we suspend or close your account in error, we will restore your balance and any winnings you earned before the suspension.

Jurisdiction notice and service availability on savaya

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. It is your responsibility to verify that your access to and use of savaya comply with your jurisdiction's regulations. If you access savaya from a jurisdiction where our services are not permitted, you do so at your own risk, and we are not liable for any consequences.

savaya operates under the laws of the jurisdiction where we are licensed. Any legal dispute arising from your use of savaya is governed by those laws. You agree to submit to the jurisdiction of courts in that location for any legal proceedings.

We may modify these terms at any time. We notify you of material changes by email or by posting a notice on our platform. Your continued use of savaya after notification constitutes acceptance of the modified terms. If you do not agree to the modified terms, you must close your account.