savayaPrivacy Policy
This page describes what we collect when you use savaya and how we keep that data protected. We at savaya are committed to transparency about our data practices, and we want you to understand exactly what information we gather, why we need it, and who has access to it. Our privacy policy applies to all users of our platform—whether you are accessing savaya for sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, or esports betting.
We process your data in compliance with Indonesian law and international standards. If you have questions about how we handle your information, this policy answers the most common queries. For detailed questions, our support team is available to clarify any point.
What data we collect on savaya
We collect different types of information depending on how you use savaya. When you register an account, we ask for your full name, date of birth, email address, and phone number. This information helps us verify your identity and comply with Indonesian financial regulations. We also collect your address and may request a photo of your identity card (KTP, passport, or driver's license) to confirm your details—this is a standard requirement for all sportsbook and gaming platforms in Indonesia.
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we receive confirmation of the transaction from your payment provider. We do not store your full bank account number or wallet PIN; your payment provider handles that encryption. We only record the fact that a deposit arrived, the amount, and the timestamp.
As you use savaya, we collect gameplay data: which markets you view on Liga 1 or Piala AFF, which live-dealer tables you join, which slot games you play, and your betting activity. This data helps us improve our platform and personalise your experience. We also log your IP address, device type (Android, iOS, desktop), and browser information for security and fraud prevention.
We do not sell your data to third parties
Our revenue comes from sportsbook margins and game commissions, not data sales. Your personal information is never sold, rented, or shared with advertisers or unrelated companies.
How we use your data on savaya
We use your information for several essential purposes. Identity verification ensures we comply with know-your-customer (KYC) regulations and prevent fraud and money laundering. Your payment data helps us process deposits and withdrawals correctly and dispute fraud if it occurs. Your gameplay data allows us to recommend relevant markets and games, improve our user interface, and detect unusual betting patterns that might indicate account compromise.
We also use your contact information to send you transactional emails (deposit confirmations, withdrawal status, login alerts) and, with your consent, promotional updates about new markets or games. You can opt out of promotional emails at any time through your account settings or by contacting our support team.
If you access savaya from Jakarta, Surabaya, Bandung, or Medan—or anywhere else—we may store your data on servers located outside Indonesia. Our data processing agreements with cloud providers (such as Amazon Web Services or Google Cloud) ensure your information remains protected regardless of server location. We comply with cross-border data-transfer rules under Indonesian law.
Third parties we work with
We share your information only with trusted partners who help us operate savaya. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks online payment, e-wallet, mobile banking, local payment) receive transaction details necessary to complete your deposits and withdrawals. Our identity verification provider receives your personal details and photo ID to confirm your identity—these providers are regulated and certified for KYC work.
Our live-dealer game studios (which provide blackjack, roulette, baccarat, Dragon Tiger, and other tables) may see your username and account history, but never your full identity or payment details. Our slot game providers (including Play'n GO and others offering games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) receive minimal data—just your username and game activity—to ensure fair gameplay.
We may disclose your information to law enforcement or financial regulators if legally required. We have no choice in these cases and will not notify you unless allowed by law. We also share anonymised, aggregated data (e.g., "thousands of users bet on Liga 1 this week") with analytics partners to improve our services, but this data cannot identify you.
Your rights under Indonesian law
- You have the right to access your personal data held on savaya.
- You can request correction of inaccurate information in your account.
- You can request deletion of your data, subject to legal retention requirements.
- You can object to certain processing, such as marketing emails.
- You can request a copy of your data in machine-readable format.
Cookies and tracking on savaya
We use cookies to keep you logged in, remember your preferences, and analyse how you navigate savaya. Essential cookies allow the platform to function; without them, you could not stay authenticated or place bets. Analytics cookies help us understand which markets (Champions League, Piala Indonesia, Piala AFF, Mobile Legends, Free Fire, PUBG Mobile) are most popular and where users encounter problems, so we can improve.
We do not use tracking cookies to follow you across other websites. Our cookies are limited to savaya itself. You can disable non-essential cookies in your browser settings, but this may affect your savaya experience.
How long we keep your data
We retain your account data (name, email, address, identity verification) for as long as your savaya account is active. After you close your account, we keep your data for seven years to comply with Indonesian tax and anti-money-laundering regulations. Transaction records (deposits, withdrawals, betting history) are retained for the same period. After seven years, we securely delete your data unless we are legally required to retain it longer.
Contact us about privacy
If you have questions about how we handle your data, would like to exercise one of your rights, or wish to report a privacy concern, contact our support team via Live Chat or email the address listed in our Legal noticeWe aim to respond to all privacy requests within 30 days. Your privacy is important to us, and we take all concerns seriously.
Our services are available only where local law permits. It is your responsibility to verify that your access to and use of savaya comply with your jurisdiction's regulations. This privacy policy may change as we improve our platform; we will notify you of material changes via email or by posting a notice on savaya.